Shipping policy

Shipping Policy

Last Updated: [20/07/2026]

Thank you for shopping with [Urbncart.com]. This page explains how we get your order from our warehouse to your door — including timelines, costs, and what to expect along the way. If anything here doesn't answer your question, reach out to us at [crownandculture.store@gmail.com] and we'll sort it out.

1. Order Processing Time

Every order goes through a quick quality check before it ships. Please allow:

1–3 business days for order processing (Monday–Friday, excluding public holidays)

During high-volume periods (holiday seasons, major sales events, or new product launches), processing may take slightly longer. If that happens, we'll keep you posted by email.

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow it every step of the way.

2. Shipping Times & Rates

We currently ship to addresses within the United States.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–15 business days	[Insert flat rate ]
Expedited Shipping	5–8 business days	[Insert rate, if offered]

Please note: Delivery estimates begin after your order has been processed and shipped — not from the date the order is placed. Total time from order to delivery is typically processing time + transit time.

Free shipping? Add here, e.g.: "Enjoy free standard shipping on all orders over $[75]."

3. Order Tracking

Once your order ships, you'll get a tracking link via email (and SMS, if you opted in). Tracking updates can occasionally take 24–48 hours to activate after the shipping label is generated — this is normal, so don't worry if it looks inactive right away.

If your tracking hasn't updated in more than 7 days, contact us at [crownandculture.store@gmail.com] and we'll investigate on your behalf.

4. Why Delivery Times Vary

Because we work with a global fulfillment network to bring you quality products at the best possible price, some items may ship from different warehouses depending on availability and your location. This helps us keep costs low, but it can occasionally mean:

Items in the same order arriving in separate packages and at slightly different times
Delivery windows that are estimates rather than guarantees, especially during customs processing, peak seasons, or carrier delays outside our control

We always aim to under-promise and over-deliver — but we want to be upfront about how modern fulfillment works so there are no surprises.

5. Multiple Items, Multiple Packages

If you order more than one product, they may not all arrive in the same box or on the same day. Each item will have its own tracking number, which you'll receive by email as soon as it ships. Rest assured, you won't be charged extra for split shipments.

6. Shipping Delays

While we work hard to get every order to you on time, occasional delays can happen due to:

Severe weather or natural events
Customs inspections
Carrier network disruptions
High order volumes during sales or holidays

If your order is significantly delayed, we'll proactively update you. And if you're ever worried, our support team is just an email away at crownandculture.store@gmail.com.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout — once an order is placed, we're often unable to make changes after it enters processing. If you notice an error, email us at crownandculture.store@gmail.com within 12 hours of placing your order and we'll do our best to update it before it ships.

We are not responsible for orders delivered to an incorrect address provided by the customer at checkout. Additional shipping fees may apply if the package is returned to us and needs to be reshipped.

8. Lost or Missing Packages

If tracking shows your order as "delivered" but you haven't received it:

Check with neighbors or building management, in case it was left with them
Check around your property (porch, mailroom, garage) for a hidden delivery spot
Wait 24–48 hours, as carriers sometimes mark packages delivered slightly early
Still missing? Contact us at [crownandculture.store@gmail.com] within 7 days of the delivery date, and we'll open an investigation with the carrier

9. Customs, Duties & Taxes (if applicable)

[Include only if some shipments originate internationally] Orders shipped from outside the U.S. may occasionally be subject to import duties or taxes, which are the responsibility of the customer. These charges are determined by your local customs office, and we have no control over them.